Frequently Asked Questions

Answers to common questions about SimpleWOL.

About the product

What is SimpleWOL?

A service to turn on and turn off your PC by voice command on Alexa or through the Alexa app. Turning on uses Wake-on-LAN; turning off uses a local agent on Windows.

Do I need an Echo/Alexa to use it?

Not necessarily. There are two paths:

If you already have an Echo/Alexa, prefer it to send the WOL packet.

What is the "emitter" and how do I choose one?

The emitter is whatever actually puts the Magic Packet on the network. Waking a computer over the network requires something already on, on the same network, to send that packet — and you choose which, per computer:

To choose, open the device in the list and use the "What turns this computer on" selector.

How do I mark a computer as an emitter?

In the device list, open the (⋮) menu on the computer that stays on and pick "Use as emitter". Then, on each computer you want to wake, select that emitter.

The option only appears for computers whose agent supports it. If you don't see it, update the agent on that machine. And pick a machine that genuinely stays on: an emitter that is off can't wake anything.

The portal says the machines are on "different networks". What now?

The Magic Packet is a broadcast message: it only reaches the local network and does not cross different networks or VLANs. If the emitter is on one network and the target on another, the packet never arrives — which is why SimpleWOL blocks that combination while you are configuring it, instead of letting you find out on a morning when the PC won't turn on.

Common causes: a separate guest network, Wi-Fi and Ethernet on different ranges, or two routers chained together. The fix is to put both machines on the same network, or pick another emitter that is already there.

If you instead see a warning that we couldn't confirm they are on the same network, it usually means one of the agents is out of date. You can still try it, but SimpleWOL can't promise it will work.

Which languages is SimpleWOL available in?

Portuguese (Brazil), English and Spanish.

Turning on and off

How does "turning on" (Wake-on-LAN) work?

Alexa instructs your Echo to send a Magic Packet over UDP on the local network; the PC, configured for WOL, wakes up. None of your PC is exposed to the internet.

What do I need to configure on the PC and router for WOL to work?

Enable Wake-on-LAN in the BIOS/UEFI and on the network card, keep the PC in a state that responds to WOL (powered off with WOL active, or in sleep), and preferably use a wired connection. The exact option names vary by motherboard manufacturer.

Does it work when I'm away from home?

Yes. You command Alexa (voice or app) from anywhere — the request travels through the Amazon Alexa network to your Echo at home, which sends the Magic Packet on the local network. The Echo and the PC stay on the same home network; you don't need to be there.

What's the difference between "turn on" and "turn off"?

Turn on (TurnOn) needs no installation. Turn off (TurnOff) requires the agent installed on Windows. You can turn on up to 3 computers and turn off 1.

Why does Alexa say the device isn't responding / won't turn on?

Check, in this order:

Alexa account and devices

How many devices can I register?

Up to 3 devices per account for turning on. 1 device can have turn off (TurnOff) active at a time.

Agent (turning off)

What is the Windows agent and when do I need it?

A lightweight Windows service, needed only to turn off the PC. It receives the command securely and runs the shutdown. To only turn on, you don't need to install anything.

Is it safe to install the agent?

It only runs signed commands from your account, stores encrypted credentials, and can be uninstalled at any time (removing access).

How do I install the agent on my PC?

Download the installer from the devices portal and run it on the computer. Then open the SimpleWOL app, select Link, and confirm in the portal the short pairing code shown by the app. During approval, you can create a device from a detected network adapter or select an existing device — with no long keys to copy and no reinstall required to switch the link.

Privacy and support

Is my data safe? What do you collect?

SimpleWOL does not request Alexa voice recordings or access to personal files. Details on collection, use, and retention are in the Privacy Policy.

How do I contact support?

On the devices page (after signing in) you can send feedback, suggestions, and messages to the SimpleWOL team.